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Welcome to Omotenashi

おもてなし Omotenashi (O-mo-te-na-shi) is deep-rooted in Japanese culture, and means to wholeheartedly look after guests.

It is a selfless practice which centres around care for the guest, not the expectation of receiving something in return. Hospitality and care are provided from the heart, unhidden and unprotected, a deeply respected practice.

Omotenashi works with a range of manufacturers from time-honoured ceramic producing, culminating a storied heritage of knowledge passed through history, combined with a fresh eye from enthusiastic local creatives.

These regions are renowned not just for their craftsmanship, but their raw materials.

Clay, water, sand and dyes, all with unique properties, in some cases even being exclusive to a single valley or river, make every piece in the Omotenashi range a part of a unique experience.

“Our factories are amongst the most respected in Japan, and we work with a specialist quality assurance team to make sure that every piece earns its Omotenashi label.”

Our Japanese factories are amongst the most respected in the country, and we work with a specialist quality assurance team to make sure that every piece earns its Omotenashi label.

We work closely with our shipping providers to be able to offer free insured shipping on orders over $150. All orders are packed with love and care at our distributor, based in Brisbane.

We have representatives working closely with our factories, providing a higher level of quality control, consistency, and the latest selections inspired by the wide range of Japanese cultures represented by each ceramic producing region.

Omotenashi comes from a cherished respect for Japan’s culture of hospitality – if you have any suggestions or questions for our team, you can contact us here. We look forward to hearing from you!