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Terms & Conditions

Shipping Terms

Shipping is currently to Australia only.

Your order will be on its way in 1-2 business days, and we’ll update you with a tracking number as soon as it leaves our Brisbane warehouse. We work with a number of delivery partners based on your location, however you can always contact us directly if you have any questions about the delivery of your order. We will always endeavour to get in touch with you if there are any delays or updates with your order. Please get in touch if you have any questions about the status of your order.

If you aren’t happy with your order from Omotenashi, please get in touch with us as soon as possible. Depending on the circumstances, we may be able to arrange a replacement, exchange, or refund. Please make sure to keep the original packaging & product in saleable condition so we can provide the greatest number of options to remedy your concerns.


All Omotenashi products are covered by the warranty guarantees set out by the ACCC. If you need to contact us about an issue with your order from, please reach out with the form above, or contact our Australian distributor, Oceania Trade Link. While we’re happy to help with inquiries about our products purchased in-store or online from other stores, you will need to reach out to your original retailer about any warranty claims.

Privacy Policy

Omotenashi takes the privacy of all our valued customers and site visitors seriously. Our policy outlines what information is gathered by our site, and how that information is used. If you have any questions or concerns about our privacy practices, please feel free to contact us at

We collect contact information during the checkout process, and we only use this information to fulfill your order. If you opt in while checking out, or submit your email address elsewhere on the site, we may contact you in future with marketing information about Omotenashi. We will never sell this information or provide it to third parties without your permission. When you use our contact form to get in touch with us, we will only use that information in relation to your inquiry. For your security and privacy, we will always endeavour not to keep unnecessary information about you that we aren’t using to fulfill your order, maintain your experience on this website, contact you at your request, or for our general accounting purposes.

We use cookies both to understand how customers browse our website so we can improve your experience, and for basic functionality of the site. Information collected by our first-party cookies is viewed only in aggregate, and only used by Omotenashi and our distributor Oceania Trade Link. You can opt out of our analytics by changing your settings here, in the link at the bottom of the page, or by changing your browser settings. Please note that third party analytics on our site may still use their own cookies in accordance with their terms of use (links available below).

We use third party analytics in order to improve your experience on our site. We use software from Google Analytics, Facebook and Automattic, and we advise that you view their full usage terms to understand what information they may store and how they may use it.

Third Party Terms
Facebook’s Data Policy Google’s Privacy Policy Automattic’s Privacy Policy

Website Terms

We take your security seriously while browsing our site, and use SSL, regular auditing and other measures to ensure your user experience and all transactions on our site are as secure. We use third party payment processors from Paypal and Stripe, and we encourage you to view their terms of service to understand how they protect your information, as well as the rights they afford you and their responsibilities in handling your transactions on the Omotenashi store.

Our automated security software may change your user experience for unusual activity on our site. Please contact us if you feel this may have happened in error.